Shipping and Refund Policy

Shipping, Returns & Exchanges

• Orders can only be cancelled 2 hours after payment is received. 

 

• We unfortunately are unable to make adjustments to orders if you forgot to use your discount code. 

 

• Returns must be initiated within 14 DAYS of the original order's arrival date. Please email us at contact@shopoasiswellness.com

 

• Products MUST be in unused condition with original packaging. Refunds are provided in the form of store credit ONLY. 

 

• Shipping costs are not included in the total for the store credit and are non-refundable. 

 

• Please note: we may deny the return if the returned item(s) are not in favorable condition. 

 

• Customers are responsible for return shipping costs.

 

• All items that are on sale are final. No returns or exchanges permitted. 

 

• A return tracking number is REQUIRED in order to process refunds/exchanges. Please include this information with your return.

 

• Exchanges are treated like returns. Once we receive your items in favorable condition, we will then exchange for a different size or design comparable to what was originally ordered. We will only fulfill if inventory allows. If your size or design is not in stock, we will offer a store credit. 

 

• Any other questions or concerns, please note that we will be as accommodating as we can. We welcome you to email us at contact@shopoasiswellness.com.